Customer Success Job Opening

We’re looking for a dedicated German-speaking colleague, preferably a student or freelancer, to help us serve our customers and market Smartplan.

We believe in finding simple solutions to benefit our customers in their working lives. As a small Team, we don’t offer you fancy job titles, but collaborate closely on all upcoming tasks to deliver a top-notch user experience to our customers.

If you have strong communication skills, a passion for small businesses and you thrive on finding solutions together with a small team: This job is for you.

About Smartplan

Smartplan is a stable SaaS company from 2014, that has managed to preserve its initial Startup vibe (well, we are trying to). Our product is a user-friendly, low-priced workforce management tool. It helps small to medium size businesses with staff scheduling, time attendance, salary, communication with employees, absence management etc. We have been profitable from the beginning. We have no investors to answer to. We decide what we want to work on and how we want to work.

We’re a small team, just the way we like it:

• 3 full time co-founders. (1 developer, 1 designer, 1 marketing)
• 2 full time customer success / marketing
• 2 students customer support
• 1 part-time mobile app developer
• 3 full time full stack developer.

We have an office in Aarhus, Denmark, where we like to meet up, but most of us work remotely (using Basecamp and Slack). Most of our communication is async written communication in English and we keep meetings to a minimum. We believe this is the best way to work and have a calm but productive work environment without too many distractions and interruptions.

What you will be working on

At Smartplan we believe the Customer Experience is the most important growth factor for our business. Everything we do is about improving that.

What we work on always aligns with the struggle and the job customers hire our product to do for them. Making this easier, better, faster, more efficient and painless is what we care most about.

A big share of your work will consist of Customer Support for our German customers. Most of the time this means basic email support, but sometimes it can also mean phone calls or product tours through video calls with our customers.

As you will be in direct contact with out customers, you will be able to identify the pain points that they might have during the onboarding phase. Therefore, documentation of ideas for improvement and the future development of the product will be in your area of responsibility, too.

Over time, we might slowly introduce you to other tasks, like keeping our Help Center and Website up to date, writing and translating blog articles or executing our SoMe ideas together with us.

What we expect from you

• You are good at writing and expressing yourself. You should be a German native speaker, that approaches customers and colleagues in a professional and friendly manner.
• You are pragmatic and self-driven. You like to approach things in a pragmatic way. Finding simple solutions, with the customer experience in mind. You are comfortable proposing solutions and being proactive.
• You have a background in digital marketing. We are preferably searching for a student in the field of marketing, media or communication who is eager to gain their first hands-on experiences. But we are also open for people with initial work experience in the above mentioned fields.
• Maybe you are located in or around Aarhus. Alternatively, if you are aiming for a remote position, you should be located within +/- 2 hours of CET.

What we offer

• 10-20 hours per week, depending on your availability. No overtime work is expected. We respect that you have more in life than work.
• Flat organizational structures and macro management. We give you space and time for your personal development and will hand you tasks that you will find comfortable as well as challenging to work with, according to your skills.
• Remote culture. We have an office in Aarhus you can use, but we work from wherever we want. We have colleagues in Aarhus, Copenhagen, Berlin, Ukraine and Hungary.

Apply

We’d love to hear from you! Feel free to send your application to apply@smartplan.dk. Please include documentation of prior work (if applicable) and include why you will be a good fit for the job.